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Refund Policy

A legal disclaimer

 All refunds and returns are subject to the terms outlined in our Refund Policy. Nariyah Rose’s Story House reserves the right to refuse returns that do not meet the conditions stated below. This policy is in accordance with UK consumer law and does not affect your statutory rights.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

Accepted Refunds

We hope you love your purchase, but if you are not completely satisfied, you may request a return within 14 days of receiving your order.

 

Books:

Books must be returned in their original condition — unused and free from stains, marks, creases, torn pages, or visible wear. We cannot accept returns for books that have been damaged or used after delivery.

 

Mugs:

Mugs must also be returned unused and in their original packaging. Returns will not be accepted for mugs that show signs of use, chips, cracks, or damage caused after delivery. If your mug arrives damaged or broken, please contact us within 48 hours of delivery with clear photographic evidence, and we will arrange a replacement.

 

Refunds:

Refunds will be processed within a reasonable timeframe once the returned item has been received and inspected. Refunds will be made using the same payment method used for the purchase.

 

Shipping & Return Costs:

Customers are responsible for return postage costs unless the item is faulty or damaged upon arrival. Delivery times may vary depending on location and courier services. Estimated shipping times will be provided at checkout.

 

Exchanges:

We currently offer replacements for faulty or damaged items only. Exchanges for other reasons are not available, but a refund may be issued if the product meets the return conditions.

 

Contact:

For any questions regarding returns or refunds, please contact us at:

Email: Nariyahroseredley@gmail.com

 

Additional Notes:

 

  • Please ensure items are securely packaged when returning to avoid further damage.

  • Keep your proof of postage until your refund has been processed.

  • Digital products (ebooks) are non-refundable once downloaded or accessed unless faulty.

About Nariyah Rose

 

Nariyah Rose is an inspiring 9-year-old author, young entrepreneur, and creative advocate whose writing journey began at just five years old. After losing her father at the age of three, Nariyah found comfort and healing through storytelling and art. Using cherished memories shared by her mother, videos saved on her mum’s phone, and the little she remembered herself, she began writing stories and drawing pictures to keep her father’s memory alive.

 

With the loving support of her mum and grandmother, Nariyah’s heartfelt drawings and writings were carefully brought together to create her first published book, Dancing with Daddy’s Memory. This deeply moving book celebrates the special bond she shared with her father and carries a powerful message: memories last forever. Through her story, Nariyah aims to comfort children who have experienced the loss of a parent or loved one and encourage them to express their feelings through writing and art.

 

Nariyah’s work and impact have already received remarkable recognition. She is the proud winner of the One True Little Hero Samaritan 2025 Award, was nominated for the True Little Scribe Hero Award 2025, and has been shortlisted for the West London Business Awards 2026. Her inspiring journey has also been featured in magazines and highlighted by journalists who recognise her as a young author making a meaningful difference in her community.

 

Continuing her mission, Nariyah released her second book, Oh Boy, How Life Has Changed, which explores themes of growing up, adapting to life’s changes, and personal reflection. Through this book, she connects with young readers navigating change and encourages resilience, self-expression, and confidence.

 

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Nariyah Rose Story House

 

Nariyah Rose Story House was created as more than just a brand — it is a safe and creative space built around the power of storytelling. The name “Story House” represents a home for children’s voices, emotions, imagination, and healing.

 

Just as a house provides safety and comfort, Nariyah Rose Story House is designed to be a place where children feel seen, heard, and supported through stories and art. It reflects Nariyah’s own journey — turning memories, emotions, and creativity into something meaningful and empowering.

 

Through Nariyah Rose Story House, she and her team aim to build a community where stories live on, feelings are expressed freely, and young authors are encouraged to grow with confidence.

 

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School Workshops & Community Engagement

 

Through Nariyah Rose Story House, Nariyah delivers engaging and inspiring workshops in schools. During these sessions, she reads from her books, shares her personal journey, and hosts interactive Q&A discussions where children can ask questions about writing, feelings, and creativity.

 

Her workshops include guided drawing and storytelling activities, encouraging children to express their emotions through art and writing in a safe and supportive environment. These sessions not only inspire creativity but also promote emotional wellbeing, confidence, and self-belief among young people.

 

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Advocacy & Vision

 

Nariyah and her team are passionate about advocating for:

    •    Emotional wellbeing support for children

    •    Creative expression as a tool for healing

    •    Early entrepreneurship and leadership skills

    •    Literacy development and storytelling in schools

    •    Providing safe spaces for children to share their feelings

 

She is currently working on an exciting new eBook designed to teach children how to create and publish their very own storybooks, helping to nurture the next generation of young authors and creative leaders.

 

At just nine years old, Nariyah Rose is more than an author — she is a symbol of resilience, creativity, leadership, and hope. Through Nariyah Rose Story House, her mission continues to grow: building a world where every child knows their story matters, their feelings matter, and their memories will always live on.

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